Support

How the free trial works

Every plugin works as a free trial straight after installing — no sign-up and no licence key.

• The trial has every sound and feature, except saving your own patches.
• Each time you open the plugin, it plays normally for 15 minutes of audio. After that, the effect fades out over a couple of seconds and you hear your dry, unprocessed signal.
• Close and reopen the plugin (or reload your project) for another 15 minutes. You can do this as often as you like; the trial never runs out.
• When you're ready, buy a licence and enter the key in the plugin's licence panel to remove the time limit.

Please make full use of the trial before buying: because you can try everything first, purchases aren't normally refundable for a change of mind (refund policy).

Support policy

• How to reach us: the contact form. We aim to reply within [2 working days].
• What we support: Windows 10 and 11 (64-bit), in VST3 hosts. We test with [hosts]; other VST3 hosts usually work, and we'll try to help if one doesn't.
• Licences: each licence works on three computers at a time. Deactivate one in the plugin's licence panel to move it, or contact us if a computer has died before you could. You'll get an email whenever your licence is activated or deactivated.
• Updates: bug-fix updates to the version you bought are free, from this page.
• If a product is ever discontinued: your licence keeps working on computers where it's already activated, and we'll keep activations running for as long as we reasonably can.

FAQ

Do you support macOS, AU or AAX?

Not yet — Windows VST3 only for now.

Can I get a refund?

Not normally for a change of mind, so please use the free trial first. If something doesn't work and we can't fix it, yes. Refunds are handled by Paddle, our reseller; see the refund policy.